Effective Date: 27.11.2024
At TapTap.chat, we value your privacy and prioritize the minimal use of personal data. This Privacy Policy explains how we collect, use, and store data when you use our services, with a focus on maintaining your privacy and security.
We only collect and store user data in the following cases:
Marketplace Dashboard:
Buyers: Name, address, and contact information provided for the purpose of shipping purchased items.
Sellers: Data necessary to set up their shop, including name, address, and other relevant business details. Registration:
Required: Phone number or email address to create an account.
Optional: Users have the option to register and use the service anonymously without providing personal details.
To enable the functionality of the Marketplace Dashboard, such as:
Facilitating communication between buyers and sellers.
Ensuring goods are delivered to the correct address.
To verify and manage user accounts during registration.
To provide customer support and enhance the user experience.
Marketplace Data: Buyer and seller information is stored securely to support marketplace transactions.
Registration Data: Minimal data (phone number or email) is stored for account management.
We only share data when:
It is necessary to complete marketplace transactions (e.g., providing the buyer's shipping address to the seller).
It is required by law or necessary to protect the rights, safety, or property of TapTap.chat and its users.
Anonymous Registration: Users can register without providing personal information, enabling a completely anonymous experience.
Data Access and Deletion: You may request access to or deletion of your data stored on the Marketplace Dashboard or during registration.
You can request deletion of your TapTap account and associated personal data even if you cannot access the app.
Email support@taptap.chat with the subject "TapTap account deletion". Tell us whether you registered by email, phone number or anonymously. If you registered by email, send the request from that address where possible.
We will work with you to determine the information needed to identify your account securely. Sending a request does not automatically delete an account. Before proceeding, we verify your authority and confirm the scope of deletion with you. If account ownership cannot be verified securely, we will not delete the account on the basis of that request.
Never send us your password, SMS verification codes, private wallet keys or recovery words.
Important for your wallet: Before account deletion, privately back up your wallet recovery information and verify that it allows you to regain access to your wallet. If you are unsure, tell support only that your wallet backup remains unresolved. Do not share keys or recovery words with us.
Before proceeding, we will explain which data will be deleted, which data may need to be retained, and how long processing will take.
We implement industry-standard security measures to protect your data, including encryption and restricted access. While we strive to safeguard your information, no system can guarantee complete security.
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.
For questions or concerns about this Privacy Policy, contact us at:
Email: privacy@taptap.chat
Address: Str. Regele Ferdinand 6 A, Sibiu, Rumania
